We accept returns within 30 days from the order ship date. Refunds are issued to the same card used for the purchase. The return label and restocking fee of $12 will be deducted from the refund. Please note that original shipping charges are non-refundable. Allow up to 3 business days for a refund to be processed after the return is received.
WHAT CAN’T BE RETURNED?
To receive a full refund, items must be unworn and unwashed with their original tags and packaging intact. Swimwear must still have the hygiene strip to receive a full refund. Shoes must be unworn and in their original, undamaged box.
WHAT IS FINAL SALE?
Final Sale items include underwear, beauty, vintage, and items purchased on Sale 30% off or greater.
HOW DO I MAKE AN EXCHANGE?
Return the original items for a full refund and place a new order.
HOW DO I RETURN MY ITEM IF I AM OUT OF THE UNITED STATES?
Lisa Says Gah is unable to create return labels outside of the United States. Please ship with your preferred method that provides a tracking number and is insured. Initial shipping cost will be deducted from the refund. Please email firstname.lastname@example.org for the shipping address.
Process a Return
Fill out a reason code and put the packing slip in with the item(s) you are returning
Deliver your return to your local United States Postal Office
Questions? Call us +1 (415) 757-0995 or email email@example.com.